Tuesday, September 10, 2013

Unable to open office files in Office client stored in SharePoint

One of my clients who is heavily using SharePoint Workspace 2010 faced an issue recently where some of the employees were unable to open the Microsoft Office files (word, excel, powerpoint files) in Office client applications. Files are stored in SharePoint and once they try to open the files in client application they get the below error.

 "could not open 'https://servername/Documents/CA_Project001.xlsx'"

So finally figured that this happens due to SharePoint Workspace temp files stored in the below location which are used for synchronising.

"c:\Users\login_user_name\AppData\Local\Microsoft\Office\14.0\OfficeFileCache"

Terminating the workspace process and cleaning the temp files sorted the issue. :)

6 comments:

Ryan Myers said...

I have spent six hours today troubleshooting this issue.

There were 8+ different solutions that didn't work until I got to this one.

Thank you, thank you so much.

Alex Paul said...

I also faced the same problem and I found a solution from the link:http://www.microsoftsupportchat.com/blog/post/office-installation-Unable-to-start-an-Office-365-application/

Gabriel S said...

I spent almost a whole day to fix this and tried countless suggestions and finally this one helped! Many many thanks for your help!! Much appreciated!

shams tabrez1992 said...

I have the issue like below mentioned......
Reconnecting to serverAs soon as the connection is restored, we'll complete your last actions.
Close


Request Was Taking Too Long
Close
Error
We're sorry. We couldn't finish what you asked us to do because it was taking too long.
Do you want to try and open this file in Excel?

Give Feedback


Yes

No

shams tabrez1992 said...

I have the issue like below mentioned......
Reconnecting to serverAs soon as the connection is restored, we'll complete your last actions.
Close


Request Was Taking Too Long
Close
Error
We're sorry. We couldn't finish what you asked us to do because it was taking too long.
Do you want to try and open this file in Excel?

Give Feedback


Yes

No

Gokul said...

Thank you so much Prabath. This helped me fix the issue.